I’ve had several international shipments ‘lost’ within the continental US boarders in the last two months, with the US Postal Service refusing to take any responsibility for in conus delivery of First Class International Parcel packages to the post offices own Chicago Il International Distribution Center. I could understand once it leaves the US customs bound for whatever country it’s going to, but I refuse to accept that the Postal Service is not responsible for mail delivery inside this country. I mean that’s their job, that’s their very reason for existence. My customers are paying a pretty penny for shipping to their country and the US Post Office can’t even get the package to the place where it’s handed over to Customs. This results in having to refund purchase prices with one of us eating the shipping costs.
In a couple of other cases shipping has been so slow with no tracking of the package that when the customer complained about it (rightfully so) I have initiated a refund, only to finally see weeks later the package suddenly reappear in tracking outbound from Customs to whatever country it was addressed to.
I know COVID19 is a big reason, but it’s only one part of the problem. My position is that if you sell First Class International Mail service with restrictions and I abide by those restrictions, then by God do your job and deliver the mail to the hand off point at Customs. Or don’t call it First Class because it’s not first class service and for pete’s sake don’t charge me like it is.